Instagram | @BringDianaJamesHome TikTok | @BringdDianaJamesHome Facebook | @BringDianaJamesHome YouTube | @BringDianaJamesHome Threads | @BringDianaJamesHome X | @BringDianaHome Email | bringdianajameshome@gmail.com

The Columbian | Vancouver woman returns home after medical crisis abroad

Daughter hopes to raise awareness about importance of buying travel insurance for international travel

By Chrissy Booker, Columbian staff writer
Published: December 13, 2023, 4:44pm

ORIGINAL LINK

Diana James, 72, experienced a brain bleed in Portugal seven months ago that left her in a coma. James just returned to the states on Monday. (Photo contributed by Megan Kunze)
Diana James, 72, experienced a brain bleed in Portugal seven months ago that left her in a coma. James just returned to the states on Monday. (Photo contributed by Megan Kunze)

Vancouver resident Diana James this week returned to the United States after being stuck in a Portugal hospital for the past seven months.

The 72-year-old woman suffered a brain bleed that put her in a coma a day after she landed in May in Braga, Portugal, for what was to be a three-week vacation.

Since then, her daughter Megan Kunze has been working with state and national leaders to arrange James’ medical transportation to Washington, which finally came through at great cost. Now, Kunze hopes to raise awareness about the importance of buying travel insurance that covers medical repatriation for international trips.

On Monday night, James arrived back in the U.S. and was directly taken to Harborview Medical Center in Seattle.

“My mother is a very dedicated, loving and kind human being who would be the first person to give you the shirt off of her back,” Kunze said. “But no matter where you go in this world, if you’re not a citizen of that country, they can’t offer those extended services. They can only offer life-saving and stabilization.”

Continue reading “The Columbian | Vancouver woman returns home after medical crisis abroad”

Vancouver woman who was stuck overseas after brain bleed comes home

by Daisy Caballero from KGW8, December 12, 2023

Full Story Link

Diana James is back in Washington State!

Thank you @kgwnews and @daisyy_caballero  for doing a great follow up, it was so nice to have good news. 

#BringDianaJamesHome
Coma day 210

We are thrilled this monumental moment has come, we are taking it in as Mom begins to finally receive medical care, planning the next phase of our journey, breathing a sigh of relief. 

Thank you to AJ and Siobhan, and their team at Connect Health Network for their deep support throughout this challenging and life changing ordeal.

More to come!

KGW 8 Update on Diana’s Story

Read full story by Daisy Caballero on KGW’s site.

Diana James suffered a brain bleed in May that took her into a coma. Now, the family is left to pay $160,000-$200,000 to medically fly her home back to Washington.

Author: Daisy Caballero
Published: 6:52 PM PST November 14, 2023
Updated: 6:54 PM PST November 14, 2023

VANCOUVER, Wash. — A Vancouver family is fighting to bring their mother, Diana James, back home after she suffered a life-threatening medical emergency overseas. And while she has started opening her eyes back in August, her full recovery is far from being over. 

“It’s a fight I will never give up to bring her home,” said Megan Kunze, Diana’s daughter. “It has all been an absolute nightmare. Watching your mom like that is very traumatic.”  

Back in May, Diana suffered a brain bleed that put her into a coma while traveling to Portugal, and after 180 days, she’s still there, with no word on when she’ll be medically flown back home — which will cost between $160,000 to $200,000. 

PREVIOUS: A Vancouver woman is stuck in Portugal after suffering a medical emergency. It’ll cost $250K to fly her home

While Diana is covered under Humana insurance, Kunze says they have denied paying for the bill three different times. 

“Originally, it was based solely on the fact that she was out of the country, so they didn’t have to cover it under Medicare guidelines,” Kunze said. “However, we have proven with the clinician’s help and with our legal team that it actually started occurring on U.S. soil.” 

According to Kunze, because her mom is a U.S. citizen, Portugal’s medical system is only required to perform life-saving treatment and stabilization of a patient. She has yet to see a neurology specialist or any rehabilitation treatment for her coma disorder — which is crucial to her full recovery. 

“There are these situations that I’ve seen with very similar parallels in my experience,” said Aj Roland.

Roland is medically representing the family on behalf of Connect Health as the case manager and clinician. He’s a healthcare executive with a background in special operation medical services.

“Really, when you go back and look at this with an analytical eye — and not an eye that is geared to denying the claim but one that really questions the data in front of you — you can see that clearly, this is a woman who is at risk and has a history of past traumatic brain injury,” Roland said.     

To make matters worse, there are plans to move her to a lower-quality hospital, where a nursing shortage and strike are happening. She is also on her seventh hospital-acquired infection, including pneumonia, which doctors say will just continue to worsen. 

“It is painstaking to watch your mother suffer from infection after infection after infection,” Megan said. “We’ve witnessed unsanitary conditions in the hospital. We’ve witnessed them not connecting her feeding tube and having it leak all over the floor.”   

Megan has reached out to local and state leaders. She will be filing for a repatriation loan later this week with help from Senator Patty Murray’s office. In the meantime, you can check out the family’s Gofundme and their website with resources and more of Diana’s story. 

KGW has reached out to Humana for comment but has not heard back. 

Our Experience with Airport Disability Services, and What We Have Learned

Our Experiences

This post is a complicated one to write as we are in the midst of attempting to file claims and pursue legal action against those that may have been involved in the failures of disability services to protect Diana and get her to her gate on the leg of her trip from the US. It is important to note that her disability services experience at the Frankfurt layover was fantastic. They were helpful, polite, and had very accessible transportation. A completely distinct experience from what she had at the US airport.

In the US, Diana was abandoned at one of those airline clubs, not near her gate, and the disability agent never returned, she was then forced to rush herself to the gate without any assistance, in fact she had to endure misdirection as well. Among the reasons Diana requested assistance was mobility issues. We have attempted to obtain the video documentation, but have been thwarted by their complaints of security issues and lack of staff to review the footage. The reality is more likely that they also want to complicate a lawsuit, requiring us to speed up finding a lawyer willing to take the case. It seems only a lawyer can force their hand, before they erase the footage, which hopefully they haven’t already. As it is a challenge to sue airlines in the US, finding a lawyer has been difficult.

Continue reading “Our Experience with Airport Disability Services, and What We Have Learned”

What We Have learned About International Air Ambulance Services

Our Experience

Air Ambulances from abroad to the US can vary in cost wildly depending on many variables, most importantly the medical status of the patient flying, specifically related to their needs. There are 2 primary approaches, commercial or private flights, that will fundamentally define the exorbitant cost, between $50K to $180K. US based health insurance will only cover flights within the United States. That is to say that the cost of flying into the US will be out-of-pocket, unless you have purchased special travel insurance, see our travel insurance post for more on them. Some insurance companies may cover the remaining flights within the US except for the deductible.

Our experience has been focused on Portugal, but we are sharing our experiences to help others that may fall into a similar circumstance. The US Embassy in Lisbon, Portugal provided no assistance and information of little value. We have been told to call them so many times, but the only response they give is a list of not vetted air ambulance companies and an offer for a possible low interest government loan. With persistence we are hoping to reach the ambassador, or somebody that can be more helpful. We have heard in many cases constantly reaching out can improve your chances with a US Embassy. We believe the only way the loans make sense is if your insurance will reimburse you for international air ambulances, which seems rare, if at all, or if you believe you can raise the funds to pay the loan over a longer period of time.

Below is a list of companies we have been in contact with. We are by no means recommending any of them, as we have not raised enough money to actually make use of their services. In the next posts we will speak more specifically to the pitfalls that you may encounter regarding these air ambulance flights. It is important to be very careful with any contract you sign with an air ambulance company. There is no international regulation, and that in the states is fairly new, they have had to introduce laws to protect consumers from their predatory practices. Some stories reveal them putting a lien on peoples homes over balance billing, though this may no longer occur with flights within the US, it certainly is still a possibility with international flights. While in the last decade the amount of companies engaging in this industry have doubled, due to lack of oversight the costs to the consumer have more than doubled.

Continue reading “What We Have learned About International Air Ambulance Services”

Our Experience Without Travel Insurance, and What We Have Learned

When Diana first fell into a coma after her subdural hematoma one of our hindsight regrets was not having purchased travel insurance. In a study by AAA, only 38% of Americans plan to or have purchased travel insurance for international flights. Our family has had little experience with international travel. Diana’s ticket was purchased by a family friend to bring her out to Portugal for a visit. Often, it is during the process of booking a ticket where travel insurance is purchased, their coverage can be decent, but at times more expensive than purchasing it separately, and with fewer options than what can be acquired through a more tailored plan.

Since she fell into a coma we have researched deeply into travel insurance to see how it could have helped us, and to help others avoid the same situation. With the most expensive problem, international air medical repatriation, there seems to be only 2 specialized options that would have helped. However, We do want to highlight where general travel medical insurance would have been valuable to us. In this post, we will explore the different options for travel insurance, and where it would have had the most impact in our situation.

Continue reading “Our Experience Without Travel Insurance, and What We Have Learned”

Issues Defining a Medical/Legal Decision-Maker when no Living Will or Medical Power of Attorney Exists

Our Situation

This topic is a challenge to discuss in so many ways. Many people are uncomfortable planning for their own death or long-term care. In addition, this topic requires us to strike a balance between our desire to share our experience so that others may find helpful information, and both personal and legal needs for privacy. In this post we will attempt to explain our situation and what we have looked into to remedy the issues involved.

Diana has a last will and testament in place, however that does not function as a living will. The distinction being that “while a last will directs the distribution of assets after a person’s death, a living will gives directions regarding the medical care of someone who is still alive although unable to communicate her wishes herself” (Legal Zoom). We had pursued a medical power of attorney, however Diana had not completed the process before her trip. “A medical power of attorney, also called a durable power of attorney for health care, is one type of the legal forms called advance directives. It lets you name the person you want to make treatment decisions for you if you can’t speak or decide for yourself. The person you choose is called your health care agent” (Kaiser Permanente). We absolutely recommend having a medical power of attorney and/or a living will in place, especially prior to a trip taken by any person with health issues. The legal framework for medical decision-makers does not cover the financial, and legal aspects of the issues you may run into otherwise.

Continue reading “Issues Defining a Medical/Legal Decision-Maker when no Living Will or Medical Power of Attorney Exists”

Emergency Evacuation/Repatriation Coverage

Original Link | Cover Trip

*Note: This deeply relevant article has been re-arranged to highlight the coverage elements that we feel are most important. Nothing has been changed or edited, beyond moving some info to the top. Please visit the original link for the unedited version.

This coverage provides for medically necessary evacuation to a medical facility, medically equipped flights to return home, or the repatriation of mortal remains to your primary residence. (A repatriation definition is provided below.)

Contents (click to jump down *on original site)
What does Emergency Evacuation/Repatriation cover?
Repatriation definition
What is NOT covered
Is there coverage for non U.S. citizens?
Important notes about this coverage
What type of policy covers this?
How much coverage does each company provide?
Summary

Summary

  • All medical evacuations and repatriations must be approved and coordinated with the travel insurance provider
  • Not all plans provide for the return of minor children or bedside visits
  • Emergency evacuation and repatriation coverage does not extend to visits to your home country

Important notes about this coverage

  • Emergency evacuation and repatriation coverage does not extend to your home country
  • All medical evacuations must be approved in advance and coordinated with the travel insurance plan agents
  • In a situation of repatriation, your representative must contact the travel insurance provider to make arrangements
  • Some plans provide reimbursement to bring a friend or family member to your bedside if you are hospitalized for at least 7 days
  • Some plans provide reimbursement to return dependent children home if you are hospitalized for at least 7 days
  • Benefits paid for evacuation and/or repatriation are less the cost of your unused return travel ticket
Continue reading “Emergency Evacuation/Repatriation Coverage”

Air ambulance insurance coverage for medical repatriation and evacuation

Original Link | Air Medical Service Worldwide

Reading Time: 5 minutes

Table of contents

  1. What is an air ambulance?
  2. How much does an air ambulance flight cost?
  3. Is air ambulance covered by insurance?
  4. What is air ambulance coverage?
  5. Is air ambulance covered by health or travel policies?
  6. Does your insurance always cover the air ambulance cost?
  7. Are there limitations and exclusions to air ambulance coverage?
  8. How to make sure your air ambulance costs are covered by insurance?
  9. Do you have any questions?
  10. Contact us

Medical Air Service is an internationally renowned air ambulance company that connects patients and health-care providers all over the world. In a critical medical condition, do you or a loved one require a timely and reliable transfer from one hospital to another across the globe?

Count on us for your medical flights! They are specially designed to relieve you of the stress of aeromedical repatriation and evacuation, and are coordinated by our teams of experienced medical personnel and flight attendants. However, does your health or travel insurance cover our services? While some policies do, gaps in coverage can leave you struggling to pay large bills. Here are a few of the most important highlights.

Is air ambulance covered by insurance?

  • Generally, standard medical insurance does not cover air ambulances
  • For your medical flight to be covered by insurance, you must have air ambulance coverage
  • Air ambulance coverage is, sometimes, included in travel insurance plans
  • Read your insurance policy carefully or ask your insurer about air ambulance coverage
  • Medical Air Service can organize your air ambulance flight, even if you do not have air ambulance coverage.
Continue reading “Air ambulance insurance coverage for medical repatriation and evacuation”

Information Sessions for Lay Guardians

Original LInk | Washington Courts

Join a Zoom information session about guardianship and alternatives! No advance registration required. Open to anyone interested in learning about guardianship law in Washington. These sessions include an informal question and answer portion, and are offered every month.

**NEW – Introduction to Guardianship/Conservatorship, Alternatives to Guardianship/ Conservatorship and Overview of the Petitioning Process – RECORDED VERSION with text is available. Please scroll down the page to click on the module.
*Please note rescheduled date for session below

Continue reading “Information Sessions for Lay Guardians”

Pre-existing Medical Condition Coverage

Original Link | Cover Trip

This coverage addresses the needs of travelers who have pre-existing medical conditions. The coverage is actually in the form of an exclusion waiver because travel insurance plans automatically exclude coverage for pre-existing medical conditions.

Summary

  • No travel plan covers pre-existing conditions, but you can purchase a package plan that offers an exclusion waiver
  • You must purchase your plan within a certain number of days of the initial trip deposit (typically 14-21 days) or final payment (in some cases), and you must insure the full cost and length of the trip
  • You must be medically stable when you purchase the travel plan and if a claim is made, the travel insurance provider will examine your health records over the look-back period
Contents (click to jump down)
What does the Pre-existing Condition Waiver cover?
What is the ‘Look-back Period’ and ‘Medically Stable’?
Pre-existing condition examples
Important notes about this coverage
How much coverage does each company provide?
Summary
Continue reading “Pre-existing Medical Condition Coverage”

GoFundMe spotlight: Vancouver grandmother in need of medical transport from Europe

ClarkCountyToday | Original Link
Posted by ClarkCountyToday.com | Date: Tuesday, June 6, 2023 | in: NewsPeople

Diana James is in a hospital in Portugal after suffering from a subdural hematoma while on vacation

Diana James, a grandmother from Vancouver, is in a coma in Portugal. Her family has started a GoFundMe account to raise funds to have her medically transported back to Washington. Photo courtesy Megan Kunze

A grandmother from Vancouver has suffered a serious medical crisis overseas, and her family is raising money in an effort to bring her home for her extended care. Diana James, 71, suffered a subdural hematoma in May and is in a coma in a hospital in Portugal.

Continue reading “GoFundMe spotlight: Vancouver grandmother in need of medical transport from Europe”

Vancouver family working to get mom home from Portugal after hospitalization

KPTV | Original Link
By Chandler Watkins
Published: Jun. 5, 2023 at 9:48 PM PDT

VANCOUVER Wash. (KPTV) – A Vancouver family’s worst nightmare has become a reality after their mom flew to Europe for a once in a lifetime vacation, and within 24 hours of landing, she suffered a brain injury and went into a coma.

Continue reading “Vancouver family working to get mom home from Portugal after hospitalization”

A Vancouver woman is stuck in Portugal after suffering a medical emergency. It’ll cost $250K to fly her home

KGW | Original Link

Author: Daisy Caballero
Published: 7:30 PM PDT June 5, 2023
Updated: 8:08 AM PDT June 6, 2023

Diana James suffered a subdural hematoma on the second day of her trip to Portugal. She’s now in a coma with her family unsure of when they’ll get to bring her back.

PORTLAND, Ore. — A Vancouver family is fighting to bring their 71-year-old mother back home after she had an unexpected medical emergency abroad. Diana James is now in a coma after suffering a subdural hematoma, or bleeding inside the brain, on the second day of her trip to Portugal.

Continue reading “A Vancouver woman is stuck in Portugal after suffering a medical emergency. It’ll cost $250K to fly her home”

Is Flight Insurance Worth It? What Does It Cover?

Original Link | Forbes

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors’ opinions or evaluations.

Trips aren’t just a chance to unwind and see the world. They are also an investment, but there’s a way to protect that investment called flight insurance.

Is flight insurance worth it? Here are a few things worth considering before you add any flight insurance to a booking.

What is Flight Insurance?

Flight insurance protects only the cost of your flight. It doesn’t cover all of your prepaid and nonrefundable trip expenses. Generally, if a problem covered by your flight insurance policy derails your travel plans, you can get reimbursement for only nonrefundable flight costs. Policies can range from offering simple refunds to covering lost or damaged baggage.

Some common problems that are typically covered by flight insurance include:

  • Flight cancellations caused by bad weather conditions, like storms and blizzards.
  • Unexpected flight delays that cause you to miss a connection, like equipment failure.
  • A mid-flight diversion that forces you to arrive at a different airport.
  • An unexpected injury or illness before your departure.
  • A terrorist event within proximity to the city you are traveling to.

While airline insurance policies can vary by plan type and insurer, there are a few common benefits that may be included in flight insurance plans:

  • Flight delay coverage: You’ll receive a payment up to a certain amount if your flight is delayed by the amount of time specified by the policy. For example, we reviewed a Berkshire Hathaway Travel Protection policy that pays a $50 “inconvenience fee” if your flight is delayed for at least 120 consecutive minutes.
  • Trip interruption or cancellation coverage: If you need to cancel the flight or return home early because of a problem covered by the policy, this coverage reimburses you for prepaid and nonrefundable flight expenses.
  • Lost or delayed baggage coverage: This coverage reimburses you for lost or delayed baggage, up to your policy limit. For example, a Flight Insure Plus plan from Travelex Insurance Services offers up to $1,000 in coverage for baggage and personal belongings.
  • Travel assistance: This benefits offers you assistance in rebooking your flight itinerary or making other travel arrangements.

What’s Not Covered by Flight Insurance?

Airlines that offer basic flight insurance plans typically lack certain coverage types that you might get with a comprehensive travel insurance policy. Comprehensive travel insurance policies have more robust coverage options which can include:

  • Emergency medical and dental coverage: This coverage reimburses medical or dental costs for injuries and illnesses covered by the policy while traveling.
  • Emergency medical transportation coverage: Reimburses and arranges necessary medical transportation following an accident or illness covered by the policy.
  • Missed connection coverage: Reimburses you for costs incurred from missing a flight, cruise, or other transportation connection due to an unexpected event covered by the policy.

When your travel plans go awry, some of these benefits may come in handy. For example, let’s say you’re in Bogata, Columbia, and get food poisoning that needs medical attention. If you purchased a comprehensive travel insurance plan, your emergency medical coverage may help pay for some of the costs your health insurance provider won’t cover abroad (up to the limits of the plan).

Continue reading “Is Flight Insurance Worth It? What Does It Cover?”

The 3 Best Travel Medical Insurance Plans: Updated April 2023

Original Link | Cover Trip

If you want to enjoy peace of mind while traveling outside your home country, you need the best travel medical insurance beforehand. This will protect you in case of emergency for you and any companion travelers. And in this article, we’re going to share the 3 best policies with you.

These plans provide emergency medical coverage for travelers who are leaving their home country. They cover medical emergencies and emergency evacuations. Your health insurance from home might not cover you abroad – which is why this is such an important consideration. You need to have travel medical coverage when going abroad.

Not only are we going to unveil the 3 best travel medical insurance plans currently available. But, we’re also going to cover everything you need to know about this type of plan in general, including:

  • Why it is essential
  • What the benefits are
  • What exactly is covered
  • How it works
  • What it costs
  • How to get your plan set up

But, let’s start with the main topic at hand – what are the best travel medical insurance plans available for travelers right now?

The Three Best Travel Medical Insurance Plans

We have three plans we’re going to discuss – but the ideal pick for you will depend on a number of factors, including your trip destination, desired coverage, age, and more. With that said, I recommend Seven Corners for your travel medical insurance plan. They have specialized in this coverage since 1993, insuring thousands of international travelers every year. Here is why they’re so great:

Continue reading “The 3 Best Travel Medical Insurance Plans: Updated April 2023”

What is Flight Insurance?

Original Link | Insure My Trip

Airline Ticket Protection Explained

Flight insurance is a coverage option that is most often available as an add-on when booking an airline ticket, either from an airline directly or through a third-party site, like Expedia or Priceline. Flight insurance is a “light” type of coverage due to the lower plan limits compared to other options. Every insurance plan, including flight insurance, has a certificate that outlines what may be covered regarding unexpected events and the maximum value of the coverage. Collectively, this certificate describes the plan limits.

what is flight protection

What Does Flight Insurance Cover?

For most flight insurance plans, the coverage is limited to unexpected events related to your air travel. In general, this type of policy covers flight delay, trip cancellation or trip interruption, and lost, damaged, or stolen luggage up to the plan limit. It also covers you if you’re not able to fly due to a documented medical reason on the date of your trip. Keep in mind that since the limits are low, it may leave some gaps in coverage.

Continue reading “What is Flight Insurance?”

Travel Insurance Coverage: The Complete Guide

Original Link | Cover Trip

*Note: This article has been reorganized to highlight medical issues first, please visit the original link.

Travelers of all types buy travel insurance coverage: singles, families, honeymooners, seniors, volunteer vacationers, even business travelers. Every traveler and every trip is different, but understanding the benefits and exclusions is important to choosing the right policy or package plan.

Note: In each example, a range of coverage represents the high and low. Actual benefits will depend on the plan you choose.

Continue reading “Travel Insurance Coverage: The Complete Guide”

Pet Care Coverage

Original Link | Cover Trip

*We are a family of dog lovers. So while this may not be an issue for us at the moment, it is one close to our hearts.

When you travel with your fur baby, you may be surprised to know that a travel insurance plan can protect them as well as you. Read on to learn about pet care coverage with travel insurance.

Pet Care Coverage

What type of policy covers this?

Not many plans offer this type of coverage and the ones that do are typically package plans.

Summary

  • Travel insurance benefits for pets is extremely limited and only a couple of plans offer any real protection for pets
  • When making a travel delay claim for pet-related fees, you’ll need appropriate documentation from the kennel
  • Your pet must be healthy and have updated shot records for pet benefits to be payable
  • Your pet must be checked in with a licensed commercial boarding kennel for pet benefits to be payable
Continue reading “Pet Care Coverage”